Okay- This post has nothing to do with my fury with guests… Oh I still have plenty of rage reserved for guests but this post is aimed at my coworkers… On all of the machines in the casino there is a change/service button. If you press it- in about 20 seconds dispatch will call it out to our radio and then we will come over to you and give you change. It is a great idea and for the most part I like it a lot. When a change light has been sitting for too long, the supervisor in the office will remind us that there is a guest waiting. Some supervisors– to lower the guest service times will walk by and card the machine (this is how we get the change request off the “need help” list).. They won’t say anything to the guests, they just walk away from them when they need help… I feel that as a supervisor they should be setting a good example and should be trying to help guests. Why is it fair because you want lower times that you should make the guest wait more??! A lot of the time the guests don’t even need change! This brings me also to a floor person.. She will always walk by a machine with a service button on and say over the radio, ” I carded this but they need change”… And once I get over there to help the guest, they needed a reserve sign (this is done by the floor person), cigarettes, or food service.. I really appreciate your guys’ help and concern with the service lights but how hard is it to just take 2 seconds and ask the guest.. How may I help you? I am 110% sure the guest will not be upset because you asked them what service they are requesting. At the next available time, I am going to bring this up with my manager or higher with specific names because this is crap. DAILY this is happening… So aggravating when you are super busy and you see supervisors just walking around carding machines… how is that really helping the service? jackasses.. I hope I get you guys in trouble!! Muah ha ha
Am I really one of the few people.. that cares about guest service? Not all guests suck!
May 12, 2008 at 4:36 pm
[...] a couple of issues when I first walked into work and remember the post I did on co-workers about drive bys? Well after having a couple supervisors got mad at me because there were change lights all over the [...]